Guest comments

Excellent boutique hotel in the heart of London. Great location, wonderful staff & service, very comfortable & stylish rooms, superb cocktails! The Concierge was wonderful & got me an impossible (large) table at Hakkassan for Saturday night! The complimentary Jaguar car service was great as well having driven my wife all over the place. Free high speed wireless & full movie entertainment in room was great. The spa is great too! Will be back for sure!

Joaoz, Portugal, 11/2009

Totally amazing! My partner and I stayed here once before and had quite a nightmare due to unforeseen circumstances, the hotel offered us a free one nights stay as compensation so I decided to reserve my judgement until I had taken the free one nights stay. Well I am very glad I waited, we had originally booked a standard room and were upgraded to a Junior Suite, all I can say is amazing, there was a bottle of champagne on ice waiting for us and the most gorgeous chocolates (which I broke my diet for). The room was very spacious with a walk in wardrobe and a huge bathroom suite, the bed was very comfortable, our only issue was the pillows, the two on the bed were very soft and there was only one spare pillow which was rock hard. I suppose I could have called down for more pillows but the champagne had left me a bit tipsy ! The staff could not do enough for us and were very pleasant and very helpful. I will definitely be returning to the hotel and I would definitely highly recommend to anyone wishing to stay in a central location.

elliemaybelle, United Kingdom, 09/2009

One of the best hotel experience. Spent four nights at the Baglioni hotel. We have received a warm welcome and the front office staff was so kind that we decided to pay extra money for a suite they offered, even if my girlfriend was not sure about it. But the service we received was top class and when we entered the room....WOW! She is still thanking me for the money well spent! You have a butler at disposal and the concierge was absolutely helpful reccomending all the best spots (and offering a free car ride with driver to Harrods.....a Jaguar car...again...WOW). After a long day in the city we decided to have a massage in the spa. Fantastic! Staff is very polite and make you feel really at home. We had dinner at the restaurant since we had an early departure the following day. Delicious food (italian, of course), impeccable service and a cool ambience. Definitely our hotel in London!

Foschi, France, 08/2009

My wife and I stayed for one night at the Baglioni Hotel and Spa in London for my wife's birthday. On arrival in the gorgeous lobby (which has gold leaf everywhere but still looks great not gaudy) we were pleasantly surprised we had been upgraded from a standard room to a junior suite facing Kensington Park! All this without having even mentioning before that it was my wife's birthday that day. The reception desk staff were very friendly and welcoming greeting me by name and one of them showed us up to our room in order to describe all of the facilities. The corridor to the room was lined with very soft plush carpet and the bedroom door is quite fancy (black leather and very solid) with a swipe-card system. The junior suite had a corridor leading into a living room with a desk and sofa/armchair and a tv and excellent espresso machine! A door lead off to the bathroom and one to the bedroom. The bathroom was fine although I would have preferred one sink rather than two but shouldn't complain! The bedroom was nicely decorated and the bed very comfortable. The room itself would probably have been a bit small if we did not have the lounge area too. We had a great view from the window over Kensington Park. That night we had cocktails in the bar with some friends and found the drinks, service and atmosphere to all be excellent. The next morning we used the spa for a massage and facial (on a 2 for 1 offer from Lastminute) and I thoroughly enjoyed it although my wife didn't enjoy her's as much - down to the people we had doing them I guess. Throughout the day the hotel staff would always greet you politely and would smile at you which was a nice touch. Overall, service was some of the best I have had at any hotel in the world - my only regret is not trying out their Italian restaurant too. I would definitely recommend the hotel to anyone looking to impress their other half. Oh yes, and how I could forget to mention that in the evening we came back to our room to find a lovely chocolate, cream and fresh fruit birthday cake had been left for my wife! The finishing touch to a perfect stay. Well done guys - this is how a hotel should be!

Baij_Patel , United Kingdom, 02/2009

Great Experience. The Baglioni Hotel was a great Hotel! It was very clean and the staff was very accomidating. It is directly across from Kensington Palace and there are shops and restaurants down the street from the hotel A tour company's bus picks up right down from the hotel. And it is within walking distance of the British Natural History Museum. The only problem that the hotel had and they said they are correcting is that they don't have wi-fi in the rooms only in the lobby and it is spotty. But overall a great hotel and only a short cab ride from the action.

LJB74, United States, 10/2008