Guest comments
Having been so delighted last year with our stay at the Carlton Hotel Baglioni, we were so disappointed this year. Our room this year (#135) was not of five-star quality -- not sure it even merited one-star. A five-star hotel should not have 3 lights out in the bathroom, two lights out in the entrance hall, water stains and other stains from unknown sources all down the wall paper, a broken chandelier above the bed, empty tissue box holder, rotted wood around the bathroom framed door, dirty and tired carpeting and bedding, cheap garbage pan in the bathroom that fell over each time you tried to open it....the list goes on and on. It was very depressing to return each night to this awful room, knowing that we had paid five-star prices and were not receiving five-star accomodations. Eating in the patio room was also ridiculous -- 80 Euros for 2 awful panini sandwiches, 1 coke, and 1 proscuitto with melon. Just because a guest may have money does not mean the hotel should be taking advantage of the guest without delivering a quality experience.
Stacy, United States, 02/2012
Abbiamo soggiornato 1notte in questo Hotel e ci siamo sentiti subito accolti da una sincera gentilezza. La poszione è eccezzionale per lo shopping.La colazione è ricca e gustosa. Il costo è un po' impegnativo, ma ne vale la pena. particolarmente gentile il barman che ci ha consigliato un ottimo ristorante.
Marco , Italy, 01/2012
“Unforgettable stay......” My husband and I decided to give us a weekend in the capital of fashion to relax and take advantage of summer sales. Some of our friends had recommended to stay at the Carlton Baglioni and we decided to trust this advice. It has been a perfect weekend! The location is the best you can find in the city with a direct entrance in Via della Spiga. The staff were discreet and yet very kind and helpful. Special thanks to the concierge who supported us in choosing the best restaurants in town. We gave to ourselves a moment to relax in the Spa and this has helped make our stay perfect. We recommend it to all those who seek elegance, comfort and relaxation.
Serendipity070, Italy, 07/2011
“amazing atmosphere and beautiful people!” I decided last minute to go to Italy with my sister and some friends recommended me this hotel. Since the beginning everybody has been extremely friendly. we arrived early in the morning (very tired) and they made exceptionally our room ready in 1h! After an healthy breakfast we went at the SPA and we enjoyed a magic body massage! Spiga 8 is the best in the area! Location is amazing (most popular brands and shops are few steps from the hotel and concierge helps to find everything!). the staff speaks english, portuguese, russian and even arabic! The hotel is a multicultural and chic "meeting point" ... even the bar ... full of intersting people every night! ... Finally we didn't expect such a great night life and cultural places from Milan ... We are going back on January bringing with us other friends!
ShamiraHince, United States, 07/2011
“feeling at home”. We always spend at least once a year some time in MIlan and this year, Carlton Baglioni was suggested by friends, we certainly made the right choice, we really felt like at home away from home, by the way, Hotel has a great location in the towncenter and everything is walking distance especially in terms of shopping, something we always do during our trip to Milan. Staff was friendly and always helpful and the service was just perfect ......!!! We really had a nice stay... feeling at home away from home!
ShiningStar11, United Arab Emirates, 06/2011
The service at the Hotel was outstanding. I would particularly like to mention Sara the concierge who was extremely helpful and obliging.
Ross , Italy, 05/2011
Wie immer war ich auch dieses Mal froh darüber, bei einem geschäftlichen Aufenthalt in Milano, Ihre Unterkunft nutzen zu können. Da ich aufgrund mehrmonatiger Abwesenheit um so erfreuter war, Ihre Unterkunft wieder zu genießen, war es diesmal ein besonderer Besuch. Danke! Christian Saelinger
Christian, Germany, 11/2010
The service was very good. The concierge advise very helpful. The location from our point of view was perfect with the shops and Duomo all close. We never ate in the hotel however I understand the restaurant to be very good.
Adrian, France, 10/2010
Very good location, especially so if proximity to the most prominent shopping area is of interest to you. The hotel's back entrance opens up directly into Via della Spiga, while the Duomo is a nice 8 - 10 minutes walk away. The people at the reception desk proved themselves quite helpful in everything we asked of them to do. The styling with lots of wood and marble imparts a certain atmosphere and ambiance to the hotel. There is a cafe and a restaurant that seem to be popular enough.
Tashko, Greece, 10/2010
Absolutly everything! Perfect service, the room’s design, the food, the work of reception.
Anonimo, Russian Federation, 08/2010
Staff is perfect. Location is fine for a shopping. The best hotel in Milan for staying for 2-4 days.
Maxim, Russian Federation, 07/2010
My mother and I went for a weekend. The rooms were lovely, right in the centre of all the best shops. Breakfast was great, the only let down was the hotel main restaurant, but there are plenty of local fab restaurants. The concierge was fantastic and so helpful, really went above and beyond to help us. Our flight was going to be delayed, so just in case he had booked us on the tour to see the last supper. As is happens our flight was not delayed and we didn't get to go. We were well looked after when we stayed there. Carlo the head concierge I have to mention because he really was so helpful.
vivwestwood_fan, United Kingdom, 05/2010
Splendido albergo, splendido soggiorno. Grazie per le Vs gentilezze Ritornerò al più presto Lucio Rizzo
Lucio, Italy, 01/2010
Good hotel in central Milan. I stayed one night at this hotel in a superior room. The room was spacious but the decoration very traditional. The room service was competent and the quality of the food very good. I will recommend this hotel if you have meeting in central Milan.
hgeslin, United Kingdom, 11/2009
-A well-situated comfortable stay. Old fashioned charm combined with modern comfort and a well trained staff at your disposal. The location in the very heart of Milan just behind Via della Spiga and all major shopping attractions makes this hotel unique. Only one minus, it is allowed to smoke in the lobby and bar of the hotel : pity...
Anonimo, Belgium, 11/2009
