“Ever visited a 5 Star Wannabe run by enthusiastic amateurs.. then stay here!!!!!. Extremely
It is obvious that this Baglioni Hotel aspires to be much better than what it is because it is a 5
Star Wannabe. It is stale and not very disappointing at all and when it is compared to other Baglioni
Hotels that I have stayed in then this does not even rate at all, more like a high priced 3 star Hotel
To start with when we arrived at 1530 our suite was not available and we were told 15 mins. Well I
wasn’t in the too Maths class but 5 lots of 15 mins is 1 hour and 15 mins and not 15 mins at all.
The suite when we did book in was not overly clean with fluff all over the floor and the area beneath
the bed appeared not to have been cleaned since the Gladiators last stayed here.
Breakfasts are hit and miss, more miss than hit and for a 5 star restaurant we were extremely lucky to
have one non- cracked teapot out of seven for tea. Hint – take the lid off the tea pot and see if the
rim is cracked and full of crap.
Having run Hotels and 5 star restaurants it is obvious that people are wanting to do the right thing
but they lack leadership with most people only doing things and wanting to be helpful when the
supervisor or duty manager come by – other times the staff could best be described as enthusiastic
amateurs. There appears to be an inability to be able to get the basics right, as an example lots of
scrambled egg without the bacon or tomato, OR lots of Bacon without the scrambled egg or tomato. It
does not take much to get this right.
The young door swingers are one step above whack job with three of them recommending the Cafe de Paris
as a typical high class Italian Cafe. I am sure that they have no idea or are taking a backhander as
when I showed them tripadvisor comments they did not blink and then promptly recommended another low
class place for dinner which was one poofteenth above the other cafe that they had recommended. At
least one of the more mature and helpful professional concierges recommended the Hard Rock Cafe which
was pleasurable and provided excellent meals and was very affable and very happy to see us every day.
Two requested wake up calls did not eventuate and it appears that the Hotel is undergoing some well
needed renovation with the noise and mess that this brings with it – it is a shame that this is not on
We stayed in a suite with three balcony verandahs overlooking the embassy, the view was fantastic and
provided fresh air and an excellent morning observation of all manner of people going to work.
Lastly – the issue with the shower and lack of free flowing drains is a major issue that needs to be
rectified. When you pay top dollar for a suite (and I don’t mind paying top $$$ for top class
accommodation) BUT when you are showering and the drain does not drain and brown crud floats up from
the drain it is then that you know that there is a problem. The staff know that it is a problem and
place towels over the drain after cleaning the bathroom to stop the smell permeating the room.
Guys – advertise your Hotel as a 3 star and run by enthusiastic amateurs undergoing renovation and it
would be closer to the mark.
Room overlooking the embassy
I stayed here with my family in July. This is an excellent hotel in a super and safe location. The
staff were friendly and helpful and breakfast was great. The rooms are large (by Rome standards),
quiet and ours even had a sizeable balcony. Not only that but rooms are serviced twice daily.
Although expensive we really enjoyed our stay here and it was worth every cent.
If travelling during the summer ask for a room with a balcony
See more room tips
Went to Rome for 4 days (3 nights) and stayed at this hotel, which only added to our entire
experience. I always make a point of looking out for more suitable hotels when on a City Break (sad I
know) but I could not find a better one. The hotel was located 10 – 15 minute from many of the central
based attractions which was perfect for couple in their 30′s.
Loved Rome, loved the hotel albeit toilets are a premium in the City !!
Stayed August 2013, traveled as a couple
We stayed here for the first 3 nights of our honeymoon. The front desk and concierge were great and
very helpful. We got upgraded because of our honeymoon and they sent us a bottle of champagne, which
was a nice touch. The buffet breakfast could have been a little better, but our overall experience was
great! The location is PERFECT. The street, Via Veneto, is a beautiful street and the hotel is in
walking distance to the main attractions.
I stayed here for 5 days and the hotel was great. The staff was very helpful and gave us good advice
on what to see in Rome and surrounding areas. The hotel’s facilities are also very good and has a very
good breakfast. It is located in a very prominent location near many government buildings and several
embassies. I highly recommend this hotel to anyone coming to Rome.
Super hotel, staff, and location
What a gorgeous hotel, extremely friendly staff and concierge, very safe area to walk in, away from
the main tourist traps, and right across the street from the US Embassy. Very clean, and quite hotel.
Traveled to Rome with a 1st grader, and we all had a blast. We have traveled to many hotels throughout
the world, and I usually would not take the time to write up a nice commment, but this hotel is a 5
star and you will be very happy you stayed there!
Above and Beyond
This is all about the staff of the hotel saving me. We departed via car service to the airport on a
Sunday morning. While in the airport I realized, to my dismay, that I had left my carry-on in the car.
My only plan was to call the hotel to try to get them to contact the car service to notify the driver
to locate the bag and deliver it to the airport before our departure. They pulled out all the stops
and accomplished the task. For a non Italian speaking visitor in a state of near panic their prompt
and efficient performance was truly life saving. I am grateful beyond words.
Great Hotel, Great Location
We visited Rome for a long weekend in August ’13 and were looked after by the Hotel and Staff from the
moment we arrived. This hotel is in a great location – just up the road from the lovely parks in Villa
Borghese which make a great place to walk on a Sunday morning or to go boating. Also very close to the
Spanish Steps (10 minute walk) and (about 15 minutes walk) from the Trevi Fountain and most of the
other main Rome attractions – all of which are walkable or take the Metro that is just up the road.
Taxis can also be picked up from across the road so you wont be short of options. .
The rooms are all air conditioned and very clean and the staff are very helpful and went out of their
way to ensure we had a great stay. We took an option to have breakfast included which was taken in the
main restaurant and was excellent (buffet style) there are also plenty of restaurants and other bars
in the local area if you want to eat / drink out.
This is a quality hotel with beautiful, comfortable rooms and has a real relaxed feel throughout.
Definitely 5 star service and a great base to experience the best of Rome.
A classy hotel for a Roman holiday!
We stayed in this hotel as part of our honeymoon in July. We received first class service from the
moment our car pulled up to the hotel. We received a complimentary upgrade to a deluxe room and the
manager also arrange a free bottle of Prosecco to be sent to our room- a great start to our stay! The
area surrounding the hotel is lovely and feels very peaceful, away from the busy tourist areas.this
being said it’s walking distance from the Trevi fountain, the Pantheon and Spanish steps. There is
also a huge park if you walk north on via Veneto – this is a peaceful oasis in amongst visiting all
the sights ( on a hot day go for a paddle in the pond in the middle of the park). Breakfast was good,
nice selection of cereals, pastries, and hot food. one thing to be aware of is the tourist tax, we
weren’t aware of this a but we had a to pay 27 euros tax just for staying in Rome. I would definitely
recommend this hotel to others especially because of the lovely location and the service we received.
Decent boutique hotel, great location
Nice hotel with great location on the Via Veneto near to Spanish Steps and Trevi Fountain. ~Metro down
the Via Veneto 5 mins walk (Barberni). Area upmarket and safe. Hotel has different styles of room -
Classic and Deco. Saw both. Downgraded myself to a Deluxe from Grand deluxe as deluxe had a balcony. I
though the Grand Deluxe nice but enclosed – this could have just been the actual room I had – check
for view before you book and/or outside space if important. Public areas are grand. Staff very
helpful. Buffet breakfast standard style. it is 5 star but not with all the trimmings of larger
establishments. Happy to recommend.
Ask for rooms with balcony’s or rooms with windows that open fully overlooking via veneto.
This is the most elegant, most fabulous, most beautiful hotel we’ve ever stayed in Rome! Loved it!
When we return to Rome we will only stay here! Loved the afternoon cocktail hour, loved the bartender,
he was fun and funny, really enjoyed him.
Very Nice Hotel
We stayed at the hotel Baglioni for the first three days of our trip to Italy. We arrived early and
our room was not ready yet so we went to get breakfast. While at breakfast, someone from the front
desk approached us about another room that was ready, but wasn’t the upgraded room they were trying to
put us in, because they knew we were tired from our trip. About 20 minutes later we went to the front
desk where they told us that the upgraded room was now ready. I’m glad we waited because we had a
balcony that overlooked the city and it was a great place to relax in the afternoon and evening.
Throughout our time at the hotel, everyone that worked there was extremely helpful and courteous. I
cannot say enough about the staff.
The hotel is about a 10-15 minute walk from the Spanish steps and a little farther than I thought we
probably wanted to be when we arrived, but realized it is actually in a very good location because it
is in a quieter residential/business area and not in a heavy tourist part of the city. There was also
many other nice hotels in the area. You will need to do a lot of walking or take the metro (which is
an 5 minute walk from the hotel) to the Vatican and other areas of the city, but you should expect to
do a lot of walking when in Rome.
We stayed at the Regina 7/12-7/14 as part of Tauck tour of Venice, Florence and Rome & all I can say
is our stay was not long enough! This was a great hotel in a lovely area of Rome. It’s a short walk to
to the Spanish Steps and Trevi Fountain, a longer hike for anything else but still doable if you have
your walking shoes on.
The hotel itself is beautiful, magazine worthy, the lobby is all marble, the public rooms are marble &
velvet, very plush deep colors-wow! Our room was more of the same, gorgeous, so well appointed, deep,
rich colors, very comfortable bed, marble floors. It was also huge-there was the bedroom, a hall area,
walk-in closet & then the bathroom. The bathroom was huge w/ double sinks and big walk in shower w/
waterfall showerhead-heaven! Just beware, the lights operate by putting your room key in a slot on the
wall to make them go on, we kept forgetting & the lights kept going off after a few seconds & then we
would have the scramble in the dark to find the room key:)
The bar area was very nice-we had a late dinner there our last night from their bar menu, the food was
very good. Breakfast was ok but the cappuccino was great.
We had a great stay & we would stay here again!
Great location, great breakfast, great staff
This is a lovely boutique hotel. It is right across from the American Embassy on the Via Veneto, just
down the street from the Cafe de Paris. We stayed as part of a Tauck tour group. Our room was very
spacious and well-appointed. Of the three hotels we stayed in during our Tauck tour, this was our
favorite (the others being the Luna Baglioni in Venice and the Helvetia and Bristol in Florence). The
bathroom was a little dated, but very functional and clean. Breakfast was delicious and served in a
beautiful setting. A short stroll down the Via Veneto gets you to the metro and a little bit longer
stroll in the opposite direction puts you at the Spanish Steps.
The front desk staff was the most helpful that we encountered on our trip. We would stay here again.
Not 5 star luxury hotel!
Our experience at Baglioni last week was poor. The staff was not consistent, moody and with attitude.
- Breakfast till 11 am. I went for breakfast at 10:30 am and the waiter was annoyed because he had to
settle a table for me when he had already prepare the tables for lunch. Are you kidding me?
- The day after at 10:45 for breakfast my partner wanted some scrambled eggs and they were finished.
Nobody knew anything about it. We had to wait 15 min until someone eventually brought us some eggs.
Also if you would like a fresh omelette you have to pay for it. Again is this a five star hotel
- the personnel did not have an international mentality/behaviour at all! Staff gossiping in Italian
thinking that we both were foreigners and did not understand them…too bad I was born in Italy and I
understood every single word, every single rolling of eyes or attitude.
- I asked for the beauty center price list and the answer was: look for it, it should be somewhere in
your bedroom. I didn’t find it, I called again and the receptionist promised me to send me a copy…I
am still waiting for that list today!
The manager and his assistant Mr. Davide kindly tried to make us happy upgrading our bedroom for the
last night. Nice gesture but too little…too late…and not acceptable for a 5 star hotel!
We chose this Italian boutique hotel because we wanted our city break in Rome to be memorable…but it
was a very bad choice. The location is amazing but if you google this area – just around the corner -
you will find much better hotels where to spend your roman holiday and enjoy the “dolce vita”!
Excellent service, and convenient location
We stayed at the Regina Baglioni on our eight day stay in Rome in March. This was a wonderful, smaller
boutique type hotel, modern conveniences with an old world feel. The staff was courteous and extremely
helpful, and the breakfast each morning was divine. I would recommend this hotel to anyone, people
with families or couples traveling by themselves.
Not 5 Star, But Perhaps 4 Star
This place was not for me at all. I ended up leaving after the first night, but paid for two. Just
really wasn’t my type of hotel. Although I am sure there are some qualities that guests may like, I
couldn’t find any that worked for me.
I have a problem with filth and staff that are not trained in 5 Star Service.
This place wasn’t for me at all.
I will let the pictures speak for themselves.
Best of luck if you choose to stay here
Great hotel and people, room was warm
This is an elegant and beautiful hotel in the heart of Rome near the Spanish Steps. It has a lot of
small restaurants and bars conveniently located right nearby. The people are a major asset warm,
friendly and welcoming especially Marie and Sondro at the front desk and Francesco the concierge and
Lidia in the bar. If you need good restaurant or anything Francesco is the man! It’s a shame the rooms
are warm as the air conditioning doesn’t cool that well. The wifi also does not work well and is
intermittent at best. If you can overlook these things, this is an excellent choice.
A 2 day stay with a couple issues….
Our stay at Hotel Regina was a short one but like mentioned in the reviews, the location was very
good. Central to many of Rome’s major sites.
When we checked in, we went up to our room on the 1st floor which was next to a bathroom. The room was
very small which is typical of Rome hotels but when we opened the window in the room, we were staring
at the air conditioning unit for the hotel…I requested a change and they quickly moved us to a room
with a city view and balcony. While the gentlemen who was helping me change rooms at the counter was
very nice, the other employees standing around listening to my conversation were not as nice…
The most upsetting part for us over the 2 days was that we booked a wake up call and they did not call
us – we almost missed the tour we paid for! We woke up by chance 10 mins before it left!
The lobby, breakfast and beds were very good however the couple issues we had over the two days were
not typical of the 5 star experience I’ve had at other hotels I’ve stayed with in the past.
A 2 day stay with a couple issues….
Would stay again!
Stayed in this very impressive hotel with my girlfriend…very well located close to the Spanish
Steps. We got a great deal for 3 nights though if paying full price it is very expensive. All in all
we both had a great time in Rome and would not hesitate to stay here again.