RESERVATIONS & CANCELLATIONS
Learn how to navigate cancellations & modifications, upgrades, special requests, restaurant & spa reservations, and more.
HOW CAN I GET A ROOM UPGRADE?
HOW CAN I REQUEST A RESERVATION QUOTE?
HOW CAN I REQUEST A ROOM WITH A SPECIFIC LOCATION?
HOW CAN I MAKE SPECIAL REQUESTS FOR ANNIVERSARIES, BIRTHDAYS, AND SPECIAL DATES?
IF I BOOK WITH A THIRD PARTY, IS MY TRANSPORTATION INCLUDED?
HOW CAN I MAKE DINNER RESERVATIONS BEFORE ARRIVAL?
WHAT IS MY RESERVATION NUMBER?
HOW CAN I MAKE A SPA RESERVATION?
WHERE CAN I FIND THE CANCELLATION, MODIFICATION & NO-SHOW POLICIES?
HOW CAN I PURCHASE A DAY PASS?
DOES THE HOTEL OFFER DAY PASSES FOR PEOPLE WHO ARE NOT STAYING THERE?
WHAT ARE THE DEPARTURE TIMES FOR THE DAY PASS?
WHICH PROPERTIES OFFER A DAY PASS?
WHAT DOES THE DAY PASS INCLUDE?
WHAT PAYMENT METHODS DO YOU OFFER?
HOW CAN I MAKE A RESERVATION FOR A RESTAURANT?
DO ANY OF YOUR RESTAURANTS REQUIRES A RESERVATION?
WHAT ARE YOUR CANCELLATION, MODIFICATION POLICY & NO-SHOW POLICY?
HOW CAN I REQUEST A ROLLAWAY BED?
HOW CAN I BOOK TOURS BEFORE ARRIVAL?
WHAT IS YOUR GRATUITIES POLICY?
