March 2019 – Baglioni Hotel Luna, Venice, is delighted to announce that it has received a British Airways Customer Excellence Award for 2018. This award comes from unbiased customer reviews and is designed to showcase the hotels that make their guests the happiest.
Baglioni Hotel Luna received an overall score of 9.4/10.
British Airways Holidays is one of the UK’s leading tour operators. As part of its commitment to providing high-quality holidays, British Airways uses customer feedback to find its top-rated hotels.
In 2018, British Airways awarded close to 450 Customer Excellence Awards across the globe to recognise their top-rated hotels.
“We are delighted to inform that Baglioni Hotel Luna is one of our highest-rated hotels for 2018” – said Claire Bentley, Managing Director of British Airways Holidays.
“We are extremely honoured and proud of this achievement, which is the result of an extraordinary teamwork” – declared Gianmatteo Zampieri, General Manager of Baglioni Hotel Luna.