May 2021 – Baglioni Hotel Luna, Venice and Baglioni Hotel Regina, Rome are delighted to announce that they have received the British Airways Customer Excellence Award for 2020. This award comes from unbiased customer reviews and is designed to showcase the hotels that make their guests the happiest.

Baglioni Hotel Luna received an overall score of 9.6 out of 10

Baglioni Hotel Regina received an overall score of 9.4 out of 10

British Airways Holidays is one of the UK’s leading tour operators. As part of its commitment to providing high-quality holidays, Customer Excellence Award is presented every year to our top-rated hotels, based entirely on the feedback we receive from our customers.

This year, British Airways awarded close to 475 Customer Excellance Awards across the globe to recognise their top-rated hotels.

“We’ve recognised your hotels because you have stood out to our customers in 2020. Thank you for helping people to reconnect and make special holiday memories in an unprecedented year” – said Claire Bentley, Managing Director of British Airways Holidays.