When a new year begins, there always comes a moment when you look back.
Looking from the right distance at what have been the successes and what the failures of every day, helps us to improve, not only in work, but also in private life.
We have learned a lot from 2017, above all else we have understood that it is increasingly important to put people at the center: our colleagues, just as our guests.
The welcome in Baglioni Hotels today goes beyond knowing how to welcome a guest, it has a deeper meaning, linked to the etymology of the word: it means opening up to the other with trust and acceptance. This is the premise for the columns Employee Feedback and One Improvement Service that have contributed, by gathering everyone’s ideas, to concretely implementing new services in our hotels.
2018 begins with this thought: to maintain the value of hospitality high and to commit to always giving the best of ourselves.