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Baglioni Hotels & Resorts is preparing to open its doors again. We have rolled out an action plan that will further improve our exacting standards of cleanliness, to minimise the risk of contagion and the spread of Covid-19. Your health and wellbeing are paramount, and we want to reassure you that we are doing everything possible to welcome you in a safe environment when you begin travelling again.

Our mission, as ever, is to assure you an unforgettable stay in consummate Italian style amid uncompromising safety. Our strict health procedures and comprehensive cleaning and hygiene protocols are backed by rigorous staff training, and all arrangements are kept under constant review.

Specifically, this means:

  • Baglioni Hotels & Resorts is following a certified sanitisation protocol that enables us to comply with all legal obligations swiftly, efficiently and in a non-invasive manner.

  • All exposed surfaces and objects will be sanitised: over and above the procedures mandated by the Italian national public-health institute (the Istituto Superiore della Sanità, ISS), we shall also be using hydrogen peroxide to eliminate any potential pathogens from our rooms, spaces and ventilation systems, which will also enhance the air quality.

  • We are stepping up our already meticulous cleaning arrangements with an additional detailed daily cleaning programme for the rooms, common spaces and all areas used by our staff.

  • All staff members will use the requisite personal protective equipment and will be thoroughly trained in how to use it in line with our protocols.

  • All guests and staff will be asked to undergo body temperature checks. The appropriate safety protocols will be followed for anyone found to exceed the limits set by ISS in partnership with the local authorities.

  • Alcohol gel hand-sanitiser dispensers will be provided in all common spaces and shared areas.

  • We shall be streamlining our check-in and check-out procedures. As much information as possible will be obtained in advance via email, and face-to-face encounters will only take place when strictly necessary.

  • Your luggage will be sanitised before being delivered to your room. A special tag will be applied to confirm that the sanitisation has been completed.

  • All guests will receive a complimentary Welcome Kit containing a mask, gloves, alcohol gel and disinfecting wipes.

The same stringent hygiene and safety standards will also apply at our bars and restaurants:

  • Breakfast will be à la carte instead of the traditional buffet: you can still choose from the same wide selection of items, which will now be served at your table. You can, of course, also use our in-room breakfast service.

  • We shall be enforcing the necessary social distancing between tables in our restaurants, and alcohol gel dispensers will be provided for you to sanitise your hands as you come in.

Our transfer service will comply with all safety measures. In particular, vehicles will be sanitised after every journey, and drivers will wear the necessary personal protective equipment.

Our resort beaches and pools will follow all precautions required by the WHO and the ISS along with the protocols laid down by the competent authorities. Social-distancing rules will be rigorously enforced for your safety.

Hotel and resort gyms and spas are available subject to advance booking only. This is to avoid any gatherings and to ensure the recommended social distancing for everyone’s safety. Spas and gyms will be used in line with the WHO/ISS measures and the protocols issued by the responsible authorities. Suitably trained staff will be on hand at all times.

We are doing our utmost to assure you as safe a stay as possible, for a special Baglioni Hotels experience that you will always remember.

Together, we can start again.